Published in The Metro
Wednesday, February 09, 2011
A third of us – almost 15 million people – have been hit by card fraud over the past five years, according to new figures.
A greater proportion of Britons were ripped off than in other major countries bar China, payment software group ACI Worldwide said.
A quarter of people across 14 countries were victims of fraud, with the figure ranging from one in nine in the Netherlands to almost half in China.
But more Britons said they were happy with how their bank or building society handled the fraud – with just one in seven being dissatisfied – than consumers abroad.
‘Fraud is constantly changing and, looking forward, the industry will need to increase focus on identifying identity theft and assisting victims to maintain this improvement in customer experience,’ said David Divitt, from ACI Worldwide.
However, a spokesman for the UK Cards Association said: ‘The most recent card fraud figures for the UK, which are based on actual losses and not on research, show that card fraud is falling – a 28 per cent fall in 2009 and a further 20 per cent fall in the first half of last year.’